2024 Cut-off Dates:
Northern Territory & Western Australia
14 December 2024 (Order past this date to Northern Territory will still be shipped as normal but all couriers will not guarantee the parcels will arrive before Christmas)
South Australia, Queensland, Victoria and Regional NSW
15 December 2024 (Order past this date to South Australia, Queensland, Victoria and Regional NSW will still be shipped as normal but all couriers will not guarantee the parcels will arrive before Christmas)
Sydney Metro
18 December 2024 (Order past this date to Sydney Metro areas will still be shipped as normal but all couriers will not guarantee the parcels will arrive before Christmas)
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Our warehouse is open and shipping Orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 72 hours of placing your Order. We thank you for your patience and support during this time.
Important Notice:
Our warehouse will be closed for the holiday season from December 24th to January 1st 2024. We will resume dispatching orders on January 2nd. We appreciate your understanding and wish you a wonderful holiday season!
For more information on delivery times, please visit:
- Transdirect: https://www.transdirect.com.au/education/tracking/
- Sendle: https://try.sendle.com/en-au/tracking
- Or you can simply click the tracking information we sent you on your email/mobile.
11.1 Shipping Processing Time
Once accepted your Order will be dispatched within 24 to 72 hours.
Off Peak Season: The Website's Off Peak Period is between February 1st to September 30th of any given year. Orders placed on a weekend, or a public holiday during this period will be processed immediately but filling of the Order will not occur until the next business day. Business days are Monday through Friday, excluding NSW Public holidays.
Peak Period: The Website's Peak Period is October 1st to January 31st each given year. Orders placed during this period will be processed immediately and filling of the Order will occur as soon as payment has been verified by the Websites verification process
11.2 Shipping Locations
We sell and ship Products only within Australia. We will not make deliveries outside of Australia.
When entering your shipping information at time of placing your Order on the Website, please ensure that you do NOT use a PO Box, a Post Office address, or Parcel Locker for your deliveries. Our Third-Party Couriers do not deliver to PO Boxes, Post Office Addresses or to Parcel Lockers.
11.3 Shipping Method
We dispatch all Orders using a third-party Courier Service who utilise independent contractors such as (but not limited to): Sendle and Transdirect
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame.
Based on the height, weight, number of Products purchased or other reasonable purpose, your Products Ordered may be delivered in different shipments. We will send you a tracking number for each shipment.
Title and risk of loss to all Products will pass to you upon delivery.
All Products purchased for delivery from the Website, upon delivery do not require a signature to verify the Products have been delivered to the address provided by you at time of making the Order on the Website. By placing your Order, you are agreeing to our Third-Party Couriers delivering your Products, the Authority to Leave your Products in a safe location, at the delivery address provided by you at the time of placing your Order on the Website.
Christmas World will not be responsible for a wrong shipping address provided by you at the time of Ordering or after you have Ordered. Please ensure you check the accuracy of the address you entered into the Website when inputting your shipping information.
If you have delivery instructions, you would like Christmas World to pass onto our Third-Party Couriers at the time Christmas World books your delivery service through the third party couriers, please ensure this information is placed in the: ‘special instructions for seller’ area on the Website, located on the same page on the Website as the Shopping Cart, prior to you checking out and finalising your payment transaction, confirming your Order. Note: this information will be passed onto the third party Courier Company, although we cannot guarantee you the couriers will follow these instructions.
We endeavour to get your Order to you as soon as possible. Once your Order is placed, an estimated delivery time will be provided to you. Delivery times are estimates only and commence from the date of shipment, rather than the date of Order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your Order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your Order.
11.4 Shipping Rates
- Additional Shipping Charges: Trees and large products, due to their size and weight, may incur additional shipping charges when being delivered to regional areas. These charges are necessary to cover the extra handling, transportation, and logistical requirements involved in shipping such items.
- Regional Areas: Our shipping policy defines regional areas as locations that are outside of our standard delivery zones or are considered remote or difficult to access. Specific regions falling under this category may be determined based on postal codes or geographical boundaries.
- Customized Quotes: For customers residing in regional areas, we understand that shipping costs can vary depending on the distance and specific requirements. Therefore, we offer customized shipping quotes for trees and large products to regional areas. Customers can reach out to our customer service team, provide their location details, and request a personalized shipping quote for their order.
- Exceptional Circumstances: In exceptional cases where the shipping costs for trees and large products to a particular regional area are deemed excessively high or not feasible, we reserve the right to inform the customer and discuss possible alternatives or cancellation of the order. We will make every effort to find a suitable solution in such situations.
We appreciate your understanding of our shipping policy regarding trees and large products to regional areas. If you have any further questions or require additional information, please don't hesitate to contact our customer service team.
| Tree Height | Shipping Cost |
| 4ft tree (1.2m) | $15 flat rate |
| 5ft tree (1.5m) | $30 flat rate |
| 6ft tree (1.8m) | $40 flat rate |
| 7ft tree (2.1m) | $60 flat rate |
| 8ft tree (2.4m) | $80 flat rate |
| 9ft tree (2.7m) | $120 flat rate |
| Fibre optic Trees 1.5m | $20 flat rate |
| Fibre optic Trees 1.8m | $25 flat rate |
Our freight and handling fees do not include insurance and we may not be held responsible for any damage, destruction, or loss of goods after delivery.
Any applicable shipping charges for your Order will be shown during the checkout.
We may at our discretion offer limited time promotions from time to time, at this time promotional offers can be found here: https://www.christmasworld.com.au/pages/promotions-competitions-registering-an-account
a. Delivery to Western Australia, Tasmania, North Queensland, and regional areas will incur additional charges. The specific charges will be calculated based on the destination and communicated to customers before the order is finalized.
b. The additional charges cover the higher transportation costs, extended delivery distances, and any other associated costs incurred for delivering to these locations.
11.5 Timing of Delivery
Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays). Estimated times are to be used as a guide only depending on your location.
Due to the continuing COVID situation and restrictions, packages to and from our warehouse may be delayed. We appreciate your patience during this time.
If your Product has not arrived after the estimated delivery time, please check the tracking link provided in the shipping notification email sent to you at the time the item was shipped from the Christmas World Warehouse. If the item hasn't arrived after seven (7) days from leaving the Christmas World Warehouse, please check the tracking for updates.
If you have any questions in relation to the shipping, please contact the Christmas World's Customer Service Team via email at: support@christmasworld.com.au or on 1300 00 9627.
11.6 Tracking Options
Christmas World aims to provide visibility and transparency throughout the shipment process. Once your Order is confirmed and shipped, you will receive a link to track your package/s.
The Website has an option for you to Track your Order. You can locate this at the bottom of the Websites Homepage.
11.7 Cancellation of your Order within 24 hours
It may be possible for you to cancel or change your Order within 24 hrs of finalising your Order if your Order has not started the packing process in our warehouse. Please contact our Christmas World Customer Service Team on: 1300 00 9627 or email our team at: support@christmasworld.com.au. If change remains possible, they will do all they can to assist you.
It is important to note that if you do choose to cancel your Order, Christmas World does NOT offer refunds for change of mind purchases, so we do ask you to consider your purchases carefully prior to processing your payment. The team, in this case, will issue you with a credit note to use on our Website. This credit note is valid for 12 months.
11.8 Change of Mind on Orders already Shipped
If your Products have already been shipped, you must contact us within seven (7) days of receiving your Order, Products must be returned, unopened and in their original saleable condition. You are responsible for all shipping costs for the return of the Product. Once the Products are received in our warehouse and its original condition is confirmed then we will issue you with a credit note for use on our Website.
For more information regarding shipping please visit our frequently asked questions page HERE
The contents on this page form part of and should be read in conjunction with our main terms and conditions. located HERE
